g33 Privacy Policy
Protecting your personal information is our highest priority. This policy describes in detail how g33 collects, uses, and keeps your data secure.
Introduction and Applicability
g33 ("we", "our", "platform") operates a secure and reliable online gaming and sports betting service for users in Bangladesh. This privacy policy ("policy") describes how we collect, process, store, and protect your personal information.
By using the website g33.cam, registering, or using any of our services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform.
This policy applies to all digital services offered by g33 — the website, the mobile browser version, and any applications launched in the future. We take the utmost care in protecting personal information and use modern security technologies including SSL encryption.
What Information We Collect
g33 collects personal information in the following categories. Each category is collected for a specific purpose and we do not retain any information beyond what is necessary.
Identity Information
Information you provide at the time of registration:
- Full name and date of birth
- Email address
- Username and password (encrypted)
- Mobile number (for verification)
- Residential address
Financial Information
Collected to complete transactions:
- bKash, Nagad, Rocket, or Upay number
- Bank account details (where applicable)
- Deposit and withdrawal transaction history
- Identity verification documents (KYC)
Usage Information
Technical information collected automatically:
- IP address and device type
- Browser version and operating system
- Time spent on the platform and browsing patterns
- Login history and session information
Gaming Activity
Information used to improve service quality:
- Type and duration of games played
- Bet amounts and results
- Bonus and promotion usage details
- VIP level progress
Purpose of Using Your Information
g33 uses your personal information only for the following lawful purposes. We never sell your information to third parties without your consent.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Handling registration, login verification, and ensuring account security | Contractual necessity |
| Transaction Processing | Completing deposits and withdrawals, and issuing bonuses | Contractual necessity |
| Identity Verification (KYC) | Confirming age and identity, and preventing fraud | Legal obligation |
| Customer Support | Providing assistance via live chat and email | Legitimate interest |
| Responsible Gaming | Identifying unusual play patterns and providing protection | Legitimate interest and legal obligation |
| Service Improvement | Improving platform functionality and user experience | Legitimate interest |
| Marketing Communications | Informing you about offers and promotions (based on consent only) | Consent |
Cookies and Tracking Technologies
The g33 website uses cookies and similar technologies (such as local storage and session storage) to improve your user experience and to keep the platform functioning correctly.
Essential Cookies
These cookies are essential for the basic functionality of the website. They are required for staying logged in, maintaining your session, and security verification. They cannot be disabled.
Analytics Cookies
These help us analyse how users interact with our site. This information is collected in aggregate form and cannot be used to identify any individual.
Preference Cookies
These help remember your preferences such as language selection and display settings, so you do not need to set them up again on each visit and your experience is smoother.
You can control cookies by changing your browser settings. However, disabling certain cookies may cause some features of the site to stop working correctly.
Data Sharing and Disclosure
g33 never sells or rents your personal information to third parties. However, information may be shared in the limited circumstances described below:
Service Provider Partners
We work with trusted technology partners — such as payment processors, game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others), and cybersecurity services. These partners may access only the information necessary to provide their services and may not use it for any other purpose.
Legal Requirements
Information may be disclosed in response to a court order, legal process, or an official request from a regulatory authority. Information may also be shared to assist in the investigation of fraud, money laundering, or other unlawful activities.
Business Transfers
If g33's business is merged or transferred in the future, user information may form part of that process. In such cases, you will be given adequate prior notice and the protections under this privacy policy will continue to apply.
Data Security Measures
g33 has adopted industry-standard technical and organisational measures to keep your personal information secure.
SSL Encryption
256-bit SSL/TLS encryption is used for all data transfers.
Firewall Protection
Advanced firewall and DDoS protection systems are active at all times.
Two-Factor Authentication
Two-factor authentication (2FA) is available for account login.
Regular Audits
Regular system audits are conducted to identify security vulnerabilities.
We never store passwords in plain text — they are secured using strong hashing algorithms. Financial information such as bKash, Nagad, or bank account numbers is kept in a separate security layer after collection.
Even so, no internet-based system is completely secure. We therefore advise you to use a strong, unique password and not to share your login details with anyone.
Data Retention Period
g33 retains your personal information only for as long as is necessary to provide our services and meet legal obligations. The general retention periods for the different categories of information are set out below:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | For as long as the account is active + 5 years | Legal obligation |
| Transaction Records | 7 years from the date of the transaction | Financial regulatory requirements |
| KYC Documents | 5 years after account closure | Identity verification and fraud prevention |
| Communication History | 3 years from the date of communication | Dispute resolution |
| Cookies and Session Data | 30 days from the end of the session | Technical operations |
| Marketing Preferences | Until consent is withdrawn | User preference |
After the specified period, information is securely deleted or anonymised in a way that it can no longer be used to identify any individual.
Your Rights Regarding Your Information
As a g33 user, you have the following rights over your own personal information. Contact us to exercise any of these rights.
Right to Access
You may request at any time to know what information we hold about you. After verification, we will provide you with a copy of your information.
Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected. We will make the correction promptly, subject to verification.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
Right to Object to Processing
You can object to the processing of your data based on marketing communications or legitimate interests. Marketing consent can be withdrawn at any time.
Right to Data Portability
You can request to receive your own data in a structured, commonly used format (such as CSV or JSON).
Right to Restrict Processing
In certain circumstances, you may request that your data be stored but not processed further. In such cases, you can request a temporary restriction on processing.
To exercise any of the above rights, contact us at [email protected]. We aim to respond within 30 days of receiving your request.
Data Protection for Minors
g33 services are intended for individuals aged 21 or older only. We do not intentionally collect personal information from anyone under the age of 21.
Age is verified at the time of registration, and providing a valid ID during the KYC process is mandatory. If we become aware that personal data of a minor has been collected by mistake, that account will be closed immediately and the data will be deleted.
If you believe a minor is using our platform, please notify us at [email protected].
Policy Changes and Updates
g33 may update this privacy policy from time to time — due to business changes, the launch of new services, or legal changes. After each update, the "Last Updated" date at the top of the policy will be changed.
For significant changes, we will send advance notice to your registered email. Continued use of the platform after a policy update will be considered your acceptance of the revised policy.
We recommend that you review this policy regularly so that you are always informed about how your data is being used.
Contact & Complaints
If you have any questions, comments, or requests regarding your data in relation to this privacy policy, please get in touch with us. Our privacy team is able to respond in Bengali.
Email: [email protected]
Live Chat: 24 hours, 7 days a week — get support directly in Bengali.
You can reach us at any time according to Bangladesh Standard Time (BST, UTC+6). Phone or WhatsApp support is not available.
We take every complaint seriously and strive for a quick resolution. Your privacy is not just a policy to us — it is the foundation of every decision we make.